FAQ

1.1. What is REMEX return policy?
Since REMEX selling liquidation, returns and refunds are not available. However, it is possible to cancel an order by paying a cancellation fee before the delivery date is scheduled. Please note that once the delivery date is confirmed, cancellations will not be accepted.

1.2. What is REMEX refund policy?
Since REMEX selling liquidation, returns and refunds are not available. However, it is possible to cancel an order by paying a cancellation fee before the delivery date is scheduled. Please note that once the delivery date is confirmed, cancellations will not be accepted.

Shipping Policy

2.1  Store Pick up

• We offer a free Store Pick up service.
• Pick up address: 11410 Mathis AVE. Ramp #9, Farmers Branch, TX, 75234

2.2 Domestic Shipping (United States)

• We provide shipping to all states within the United States.
• Shipping fees vary depending on the product and delivery location.
• Shipping fees will be handled through email after your order complete.
• Shipping is available for orders of $300 or more or for Liquidation.
• The average delivery time is 3-10 days after placing an order. Please note that higher order volumes might lead to longer shipping times.
• Our shipping is facilitated through external shipping carriers, and we are not responsible for any product issues that arise after the products have been dispatched.

2.3  International Shipping

• We offer international shipping to all countries.
• International shipping fees vary based on the product, delivery destination, and target country.
• Shipping fees will be handled through email after your order complete.
• International shipping is available for orders of $500 or more or for Liquidation.
• The estimated delivery time for international orders is around 7-14 days, depending on local customs procedures.
• Similar to domestic shipping, our international shipping is managed by external shipping carriers, and we are not liable for product issues that occur after dispatch.

Note:

• Please ensure that your shipping information and address are accurate when placing an order.
• Shipping fees and delivery times are subject to change based on circumstances, and we recommend verifying these details during the checkout process.
• Shipping is managed by external shipping carriers, and we hold no responsibility for product issues post-dispatch.
• For further details regarding shipping, please refer to our Shipping Policy page on our website.

4.1. How are the prices determined?
Our prices are determined based on retail price and condition.

4.2. Can I request additional photos or detailed descriptions?
Absolutely! We understand the importance of making informed decisions, so feel free to contact our support team to request additional photos or detailed descriptions of any product.